With Buyer Protection+, you benefit from simple payment processing and transaction management, while also having the assurance that the seller will not receive your money until you have received, inspected, and confirmed the item.
Secure and instant payment methods such as TWINT and debit/credit cards are integrated into purchases protected by Buyer Protection+. This allows you to make the payment immediately when placing the order, without having to wait. The seller is then required to ship the item within the specified time limits. The transaction is faster, and you do not need to carry out manual steps such as requesting payment details or confirming the payment. However, you should carefully inspect the received item and indicate whether everything is in order.
Although most purchased items usually arrive as expected and in the anticipated condition, issues can occasionally occur. In such cases, Buyer Protection+ protection allows you to report the problem and work together with the seller to find a solution through the guided claims management process. Our customer service team is always available to assist and support you.m zu intervenieren und zu helfen.
Learn more about the guarantees of Buyer Protection+.