Buyer Protection+ of your money
The seller only receives the payment after you have inspected the item and confirmed receipt within 3 days of delivery.
Protection in case of issues with the received item
A simple and fast claims process, supported and facilitated by our customer service team.
The following cases are covered by Buyer Protection+:
The received item is incorrect: You received a different item than the one you purchased.
The received item clearly does not match the description: You received the correct item, but it does not match the description or the photos shown in the listing.
The item is a counterfeit: The received item is a fake, and you have sufficient evidence to support your claim.
The item is damaged or defective: The item arrived damaged compared to its expected condition and may no longer function as intended.
If you experience any of the issues listed above, you can open a dispute directly from the item page in your user account.
If the dispute is approved and a return is required, you will receive a free return shipping label from Ricardo.
If the seller does not ship the package within the specified time limits, the purchase will be canceled and you will receive a full refund. Please note: Buyer Protection+ fees are non-refundable.
ℹ️ Hinweis zur Buyer Protection+-Gebühr bei Rückerstattungen
Der Buyer Protection+-Schutz ist eine freiwillige Zusatzoption, die Käufer beim Kauf aktiv wählen oder abwählen können.
Die dafür anfallende Gebühr wird im Bestellprozess transparent ausgewiesen.
Im Problemfall übernimmt Ricardo die vollständige Fallbearbeitung und sorgt – sofern die Voraussetzungen erfüllt sind – für eine Rückerstattung des Kaufbetrags.
Wichtig:
Auch wenn der Kaufbetrag zurückerstattet wird, bleibt die Buyer Protection+-Gebühr bestehen, da die vereinbarte Schutzleistung durch Ricardo bereits erbracht wurde.
Eine Rückerstattung der Buyer Protection+-Gebühr ist daher nicht vorgesehen.