Wann muss ich meine Gebühren bezahlen?

Payment request & reminder deadlines

We send the payment request for the settlement of your currently due fees exclusively by e-mail.

The following deadlines apply:

• 14 days after the generation of an initial fee*, we will send you an e-mail with information about your outstanding balance and payment details as the first payment request.
• The settlement of the outstanding amount is generally due upon receipt of this first e-mail.
• 30 days after the payment request, we will send a first payment reminder.
• 44 days after the initial payment request, we will send a second payment reminder (including CHF 10.– reminder fee) by e-mail. (No reminders are sent by post.)
• 58 days after the payment request, we will send a final reminder (including reminder fee). Your user account will be blocked at this stage (payments are still possible).
• 72 days after the initial payment request, your user account will be fully blocked. The outstanding amount will then be transferred to a debt collection agency, which may result in legal recovery proceedings.

* Once the fees have been paid in full, the next generated fee will again count as the “first” fee. From that day on, the above deadlines will start running again.