Two-Factor-Authentification (2FA)

📱 I can’t confirm the SMS code to reset 2FA

If you can’t confirm two-factor authentication, we may offer you the option to deactivate 2FA by SMS. In this case, we send an SMS code to the mobile number saved in your Ricardo account.

No longer have access to this mobile number?

Contact our customer support team. After reviewing your request, we can help you update the mobile number saved in your account. You can then deactivate 2FA yourself by SMS.

Update my saved mobile number

Don’t see an option to deactivate 2FA by SMS?

2FA cannot be deactivated by SMS in every situation. Our customer support team will be happy to check how we can help.

Get help deactivating 2FA

📱 Didn’t receive a push notification?

• Check your smartphone’s system settings to ensure that push notifications are enabled for the Ricardo app.
• Disable any ‘Scheduled Summary’ for notifications.
• Make sure you have the registered device with you.
• You do not need to be logged in to the app to receive notifications.
• Wait up to 5 minutes and try again.
• If the app has been reinstalled, 2FA will need to be set up again.

Two-factor authentication (2FA) adds an extra layer of security to your Ricardo account. Even if your password is compromised, 2FA reliably protects your account.

Activating 2FA is optional, but strongly recommended.

📱 Activating 2FA via the Ricardo app (push notifications)

2FA push notifications send a confirmation request to the Ricardo app on your mobile device to verify your login.

🛠️ Steps to activate:

1. Install the latest version of the Ricardo app on your mobile device.
2. Open the app settings and select “Two-factor authentication”.
3. Choose “Push notifications” and follow the on-screen instructions.

🖥️ Activating 2FA on desktop (using an authenticator app)

📱 Login using a mobile device:

1. Log in to your Ricardo account on a desktop computer.
2. Go to “My account” → “Two-factor authentication” → “Authenticator app” and activate the feature.
3. Scan the displayed QR code using your authenticator app (e.g. Google Authenticator).
4. Enter the generated code and confirm.

💻 Login without a mobile device:

1. Install an authenticator extension in your browser (e.g. for Chrome).
2. Log in to your Ricardo account.
3. Go to “My account” → “Two-factor authentication” → “Authenticator app” and activate the feature.
4. Scan the QR code with the extension and enter the generated code.

📋 FAQ

❓ I can’t activate 2FA or log in:

Please contact our customer support .

❓ How can I deactivate 2FA?

Deactivate push notifications (Ricardo app):
Open the Ricardo app, go to settings → “Two-factor authentication” and select “Deactivate push notifications”.

Reset 2FA via your account:
Log in to your Ricardo account on a desktop computer. Go to “My account” → “Two-factor authentication” and deactivate 2FA by switching the toggle to the left.

Recommendation: We strongly recommend reactivating two-factor authentication at your next login to keep your account secure.

🔐 A strong password is essential to protect your account from misuse. Here are our most important tips for creating and managing a secure password – for Ricardo and all other platforms.