Incorrect or incomplete information
If your user account is blocked due to incorrect information (e.g. incomplete address), you will receive an automatic email stating the reason for the block. In this case, please provide us with the correct information so that we can review whether your user account can be reactivated.
Too many negative ratings
If you have received too many negative ratings, your Ricardo user account will be blocked from further activity.
Please contact the respective counterparties directly to resolve the issues and request the removal of the negative ratings. Only then can the reactivation of the account be considered.
Ricardo only removes a rating in exceptional cases .
You can request the contact details of the counterparties from our customer support.
Too many login attempts
If your user account has been temporarily blocked due to too many login attempts, we will automatically send you an email that allows you to unblock your IP address.
Click the button «Unblock this IP address» in the email you received to remove the block. If you cannot find the email, please also check your spam folder.
Important: If you do not receive the email or you still cannot log in, briefly turn on airplane mode and then turn it off again. If you are connected to Wi-Fi, alternatively restart your router and try logging in again.
This may give you a new IP address, allowing you to log in again.
Please note that you now log in with your email address instead of your username.
Unpaid fees
If you do not pay your Ricardo fees within 58 days of the first invoice being issued, your user account will be blocked automatically.
As soon as Ricardo receives the payment, you will receive a notification and your user account will be automatically reactivated at the same time.
General violation of Ricardo's Terms and Guidelines
Your user account will be blocked if you violate the provisions of our Terms and Guidelines. Please contact our customer support to find out the exact reasons for the block and determine the next steps for a possible reactivation of your user account.
Please note that we will terminate your membership in the event of repeated violations.