To protect your Ricardo account, we may ask you to confirm an SMS code during login. This security check helps protect your account from unauthorised access.
I haven’t received an SMS code
Please check the following:
- Is your mobile phone switched on and does it have reception?
- Can your mobile phone receive new SMS messages?
- Make sure you have access to the mobile number saved in your Ricardo account.
- Wait a few minutes and then start the login process again.
The code I entered doesn’t work
Make sure you enter the code exactly as shown in the SMS. If you receive more than one code, use the code in the most recent SMS and request a new code if needed.
I no longer have access to the mobile number saved in my account
Please contact our customer support team. After confirming your identity, they can help you restore access to your account.
Why am I asked to confirm an SMS code?
We may carry out additional security checks for certain login attempts. This does not necessarily mean that your account has been compromised.
For security reasons, this check cannot be skipped.
I need further help
If you still can’t confirm the SMS code, please submit a request to Ricardo customer support.