Ricardo is currently processing outstanding account credits. Members concerned will automatically receive an email from us.
Use this form only if you have received an email from Ricardo with the subject "Action required: Provide your IBAN".
Please provide:
- IBAN
- Account holder’s first and last name
- Account holder’s postal address
Note: The account holder’s name and postal address must match the details in your Ricardo account. If they don’t, please update your account before submitting this form.
If you have not received an email with the subject "Action required: Provide your IBAN", but you still have a credit on your Ricardo account, for example due to an overpayment or a cancelled transaction, please do not use this form. Instead, contact our customer support using the contact form .