At the end of a billing period, if the total invoice amount is negative, a credit note is created, this means Ricardo owes you money. The credit note is generated as a PDF and is accessible in My fees.
Credit note payout
If you don't have any unpaid invoices, the amount is transferred to your registered bank account. If you do have unpaid invoices, these must be settled first before your credit note can be paid out.
You'll receive an email when the credit note is generated, and a second confirmation email once it's been paid out.
Credit note for an overpayment
If you pay more than the amount due, the difference is converted into a credit note and issued as a PDF. The payout then follows the same process as a standard credit note.
If you haven't provided your IBAN yet
Go to your account settings, then Payments → Bank transfer, and add your IBAN. Once added, we'll be able to pay out your credit note.