The collection process
If your invoice remains unpaid, it's handed to our collection partner, Intrum AG, which can ultimately lead to debt enforcement proceedings. For exact deadlines, see When do I have to pay my invoice?.
You'll receive a letter by post from Intrum with the details of your case.
Paying your debt
It's best to pay the outstanding invoice directly to the debt collection agency. As soon as the money reaches them, we'll be notified - this can take up to 7 days. After that, we'll automatically unblock your Ricardo account.
Please note: if you've paid the invoice directly on Ricardo, the debt collection agency will usually charge you additional collection fees. Ricardo has no control over these fees. Please clarify any queries regarding this directly with the debt collection agency. You'll find their contact details on the debt collection letter.
Unblocking your account
Paying your in collection invoice will unblock your account. However, if you have other overdue invoices, these must be paid as well to unblock your account.
Intrum AG
Eschenstrasse 12
8603 Schwerzenbach
Phone (Mon–Fri, 8am–6pm): 0844 85 33 35