We inform you about invoices that are due by email and push notification.
Each invoice has a payment deadline, shown on the invoice itself and in My fees. The deadlines below apply from the invoice date. (For how invoices are generated, see How invoicing works on Ricardo.)
Private accounts
- Payment term: 20 days
- 21 days after the invoice date: first payment reminder, sent by email and push notification
- 31 days after the invoice date: second payment reminder, sent by email and push notification. At this stage your account is blocked (buying and selling is no longer possible) and a CHF 10.00 reminder fee is charged and added to your invoice.
- 41 days after the invoice date: the unpaid invoice is handed to a collection agency, which will contact you directly. You can still pay it on Ricardo. Your other invoices and fees are not affected. The collection agency may charge additional fees. For any questions about these, contact them directly. Find out more about the Collection process.
Professional accounts
- Payment term: 30 days
- 31 days after the invoice date: first payment reminder, sent by email and push notification
- 45 days after the invoice date: second payment reminder, sent by email and push notification. At this stage your account is blocked (buying and selling is no longer possible) and a CHF 10.00 reminder fee is charged and added to your invoice.
- 55 days after the invoice date: your unpaid invoice is handed to a collection agency, which will contact you directly. You can still pay it on Ricardo. Your other invoices and fees are not affected. The collection agency may charge additional fees. For any questions about these, contact them directly. Find out more about the Collection process.